Frequently Asked Questions

I haven’t received my login details after I signed up

After singing up, we will send you the login credentials to the email address known to us (the address you signed up with). If you can not find it in your inbox, please make sure you check your junk or spam folder.

Please don’t hesitate to contact our Support Service if you’re still unable to find it or have other questions. We are available for 24 hours/7 days on:

Why am I charged?

If you’ve signed up to the trial membership you have 3 days of unlimited access to the content available on the Portal. If you do not cancel your membership prior to the end of these 3 days, your account will automatically be upgraded to the paid membership of per month (or an equivalent in your local currency which was initially mentioned on the payment page).

What is a trial membership?

If you get a trial membership to our Portal you can use and experience the service for 3 whole days. During these days, you can try and find out if you would like to keep using the service or would like to unsubscribe. If you would like to keep using the service, you don’t have to do anything besides enjoying and we will automatically upgrade it for you after the end of the 3 days trial (unless you unsubscribe prior to the end of the trial period).

How much is the monthly membership?

The monthly membership to our Portal is per month (or an equivalent in your local currency which was initially mentioned on the payment page). This membership is subscription based which means that you will be charged automatically for every month. This way you are guaranteed to have continuous access to the content that is available at the Portal.

What happens when the trial period ends?

If you complete the 3 days trial period, you will automatically start a monthly paid subscription and you will continue to have unlimited access to the service after the free trial period has ended. If you cancel the free trial period before the trial period ends, you will not be charged. You will then no longer have access to the Portal’s content and services.

When do I pay for my membership?

Unless you unsubscribe prior to the end of the 3 days trial period, you will be charged for a monthly membership price of (or an equivalent in your local currency which was initially mentioned on the payment page). The date of the first payment will be considered as your billing date.